Again, I know - far from a near death experience, years of rehab, penniless on the street, or anything similar to a tear-jerking drama-filled story readily told online. Â
However, what I can share with great abundance is that I was a complete and total jackass because, despite investing in research and doing my due diligence, I had NO CLUE of what the heck I was doing! Â
Yes, the opportunity was there. Yes, I was full of motivation and hustle. Yes, I was making money, but this was my first business, and I made a wide variety of costly mistakes - ranging from purchasing the wrong vehicles, partnering with and hiring the wrong people, growing too fast while failing to properly manage my account receivables and losing almost $80,000, and the list goes on and on. Â
Needless to say, I can definitely claim the title of jackass, but to my defense, I had no one teaching me. West Point definitely doesn't teach a course on scaling a non-emergency medical transportation business let alone anything regarding business management, and there were no ebooks, training videos, seminars, or anyone willing to share the intricate details of the business.
The good news is despite my many mistakes, because of growing market opportunities, I was able to rebound and overcome my losses because I was hustling, and my business was growing. Compound that with effective communication skills and techniques learned while at West Point, and I was able to run circles around my competitors. Â
My "BIG break" was gaining a BIG contract with three area sister-hospitals - something my competitors could never do. We did all the in-service transports between the two local hospitals and their affiliated centers and their third hospital that was located about 40 miles away. We also had first rights of refusal for all general discharges - for which we rarely, if ever, turned down. We always accommodated because it was good money.
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Long story short (as if it wasn't long already!), in 2004 I became divinely inspired to teach others to do exactly what I did - build a million dollar medical transportation company.Â
Since authoring the first edition of "How to Build a Million Dollar Medical Transportation Company," I've updated it dozens of times to ensure targeted and relevant accuracy. As you can imagine, the industry has changed in so many ways over these many years, and in being blessed to work with so many different client-providers around the country, we've had unique and exclusive access to our industry on a macro scale. We're able to witness firsthand how things are growing and changing from California, to Texas, Florida, New York, Michigan and every state in between!